Welcome to Ebb & Flo Living. Each piece is designed and made with intention, care and attention to detail. These Terms & Conditions help ensure clarity and fairness for both you and us. By placing an order or using our website, you agree to the terms below (last updated 30.10.2025)
All jewellery is handmade. This means:
These variations are not faults, they are part of the unique nature of handcrafted jewellery.
We do our best to present accurate photos and descriptions, but colour and scale may appear differently due to lighting and screen settings.
To protect your jewellery and maintain its finish, we advise:
Natural skin oils or pH may occasionally darken silver; this can be removed with a soft polishing cloth.
Damage caused by wear, impact, misuse, chemicals or lack of care is not covered under warranty.
For more information please visit our Jewellery Care & Cleaning Guide
We offer a 12-month warranty on jewellery for manufacturing defects under normal use.
This includes:
This does not include:
Warranty process
After the warranty period, repairs may be available as a paid service.
Eligibility
You may return unworn, unused items in original condition within 30 days for a refund.
We do not offer credit notes.
The customer is responsible for return postage unless the item is faulty.
Exclusions
The following cannot be returned or exchanged:
Exchange Policy
Exchanges may be made within 30 days if:
If the exchange item is higher in value, the difference must be paid.
If lower, the balance will be refunded to the original payment method.
If your item arrives damaged or develops a manufacturing issue:
Damage from wear, impact or misuse is not classified as a manufacturing fault.
Custom pieces, personalised items, resized or modified jewellery cannot be cancelled, returned or refunded.
Jewellery is handmade to order.
If you need an order urgently, please contact us before purchasing and we’ll do our best to help.
Orders are shipped using Evri and/or Royal Mail.
Delivery Timeframes
Delivery time depends on the service selected at checkout.
Delayed / Lost Parcels
Once dispatched, responsibility for delivery lies with the courier.
If a parcel is delayed or lost, we will support you in the courier claim process, however we are not liable for courier delays or loss.
Incorrect Address
Customers are responsible for entering correct delivery information.
We cannot replace or refund orders sent to an incorrect address provided by the customer.
We use recycled precious metals sourced from Cookson Gold who certify recycled content.
Our gemstones are sourced from suppliers who state they follow ethical and responsible sourcing practices. We rely on the due diligence and declarations of our suppliers.
We continually seek sustainable and ethical materials and practices.
Prices may change without notice.
If a pricing error occurs, we reserve the right to cancel and refund the order.
We are not responsible for delays or issues caused by events beyond our control (e.g. strikes, pandemics, courier disruption, weather events, supply delays).
Our welcome discount is available to first-time customers who join our email newsletter.
This offer is intended for new customers only, please use the same email and name details when redeeming.
By submitting content to Ebb & Flo Living (including photos, videos, written reviews, voice notes or any other media), you confirm that you have read, understood and agree to the following terms:
1. Permission to Use Your Content
By sending or tagging us in content, you grant Ebb & Flo Living a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to:
This includes use across:
You understand that your content may appear in paid advertising.
2. Content Quality Requirements
To receive the £25 voucher incentive, all submitted content must meet our quality and usability standards. This includes, but is not limited to:
Ebb & Flo Living reserves the right to decline incentive rewards for content that is:
Approval of content is at the sole discretion of Ebb & Flo Living.
Content must be accepted as usable before a voucher is issued.
3. Ownership & Consent
By submitting content, you confirm that:
4. Data & Privacy
By submitting content, you consent to us using:
5. Compensation
As a thank-you, approved UGC submissions may receive a £25 Ebb & Flo Living voucher.
Voucher terms:
6. Removal Requests
You may request that we stop using your content in future posts.
While we will do our best to accommodate requests, please note:
7. No Harmful Content
Content must not include:
Offensive, harmful or inappropriate imagery or language
Third-party trademarks or copyrighted material without permission
Content promoting competing jewellery brands
8. Limitation of Liability
By submitting content, you agree to release Ebb & Flo Living from any claims relating to:
9. Agreement
By submitting your content via email, social media, tagging, uploading, or by responding to our request with #YesEbbAndFlo (or equivalent wording), you acknowledge that you:
If you have any questions, please email us at hello@ebbandfloliving.co.uk
These terms are governed by English & Welsh law.
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