At EBB & FLO LIVING, each piece is made and prepared with care. Below you’ll find everything you need to know about how your order reaches you.
Processing Times
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Ready-to-ship pieces: 3–5 working days
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Bespoke / custom pieces: Up to 14 working days
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Digital gift cards: Delivered instantly via email
You’ll receive a confirmation once your order has been dispatched.
Shipping Methods & Costs
All orders are sent using tracked delivery services.
This ensures your piece can be followed on its journey and arrives safely, especially for international orders.
Shipping costs are calculated at checkout based on destination and parcel size.
Estimated Delivery Times
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United Kingdom: 2–3 working days
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United States: 7–14 working days
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Europe: 5–15 working days
Please note these are estimates and can occasionally be affected by customs or postal delays.
Customs, Duties & Taxes
For international orders, customs fees or import duties may apply depending on your country.
These charges are set by your local government and are the responsibility of the customer.
Delays caused by customs are outside of our control.
Shipping Responsibility
Please ensure your shipping address is correct at checkout.
We cannot be responsible for parcels lost or delayed due to incorrect or incomplete address details.
Lost or Delayed Parcels
If your order is delayed, we will always do our best to help track it.
A parcel is considered lost after a reasonable period defined by the shipping provider. Once confirmed, we will work with you to find a suitable resolution.
Refused Deliveries
If a parcel is refused or returned due to unpaid customs charges, a refund will be issued minus the original shipping cost.
Shipping Carriers
We use trusted carriers including Royal Mail, Evri, USPS, FedEx, and UPS depending on the destination.
Need Help?
If you have any questions, feel free to reach out at
hi@ebbandfloliving.co.uk
